Privacy Policy
Last updated: June 1, 2026
This Privacy Policy describes how Scandinavian Marketplace Ltd, operating as Planora ("we", "us", or "our"), collects, uses, and discloses your personal information when you visit or make a purchase from us.planorashop.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). "You" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and security questions.
- Customer support information including the information you choose to include in communications with us.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies. Usage Data may include device information, browser information, network connection information, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties including:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information to process your payment and fulfill your orders.
- Online tracking technologies such as pixels, web beacons, and cookies used when you visit our Site or interact with our emails or advertisements.
How We Use Your Personal Information
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Providing Products and Services. We use your personal information to process payments, fulfill orders, send notifications related to your account and purchases, manage returns and exchanges, and maintain your account.
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Marketing and Advertising. We may use your personal information to send marketing and promotional communications by email or other channels, and to show you relevant advertisements.
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Security and Fraud Prevention. We use your personal information to detect and take action against possible fraudulent, illegal or malicious activity.
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Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use cookies on our Site. We use cookies to power and improve our Site and Services, to run analytics and better understand user interaction with the Services. We may also permit third-party service providers to use cookies on our Site.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.
How We Disclose Personal Information
We may disclose your personal information to third parties in certain circumstances, including:
- Vendors or other third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, fulfillment and shipping).
- Business and marketing partners to provide services and advertise to you.
- When you direct or consent to our disclosure of certain information to third parties.
- In connection with a business transaction such as a merger or acquisition.
- To comply with applicable legal obligations, enforce terms of service, or protect or defend our rights and the rights of our users.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at the details below to request that it be deleted.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee perfect security. How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
Your Privacy Rights
Depending on the state where you live, you may have the following rights regarding your personal information:
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Right to Know/Access: You may request access to the personal information we hold about you, including details about how we use and share it.
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Right to Delete: You may request that we delete personal information we maintain about you.
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Right to Correct: You may request that we correct inaccurate personal information.
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Right of Portability: You may request a copy of your personal information and ask us to transfer it to a third party in certain circumstances.
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Right to Opt Out of Sale or Sharing: You may direct us not to "sell" or "share" your personal information or opt out of targeted advertising. If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out of the sale or sharing of your information for that browser and device.
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Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
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Managing Communications: You may opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional emails such as order confirmations.
California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. The rights listed above apply to you. To submit a request, please contact us using the details below. You may also designate an authorized agent to make requests on your behalf.
We do not sell personal information as the term "sell" is traditionally understood. However, we may share personal information with third-party advertising partners in ways that may be considered a "sale" or "sharing" under California law. You have the right to opt out of this.
Contact
For questions about this Privacy Policy or to exercise any of your rights, please contact us at:
Scandinavian Marketplace Ltd (operating as Planora) info@planorashop.com
